Good questions. Clear answers.

Bee Loyal is for restaurants, shops, cafés, and other businesses that want to give customers more reasons to return. Your business, brand, and rewards make the program your own.

Create an owner account and verify your email. Guided setup takes you through your business details, country, and loyalty model, then any available reward ideas and point presets. Choose your plan and billing period, review the summary and required agreements, and complete payment when required. Finish with your logo and colours, then invite your team and share your QR code. You can adapt the suggested rewards and presets to suit your business.

Yes. If your plan allows it, add shops in the same country under your existing subscription and switch between them in your owner workspace. Start from an existing shop and choose which branding, rewards, point presets, and active team access to reuse. Each shop keeps its own loyalty customers. The plan comparison shows your location, team, and reward limits.

Stamps suit a simple collect-and-redeem program. Points let customers build a balance towards rewards. Choose your model during setup; customers follow their progress on their digital card.

Yes. Set your business name, logo, and colours, then define your rewards, their type, and their cost. The number of rewards per location depends on your plan.

From your shop’s Team page, invite someone by email and choose their role: manager or staff. They follow the email link to accept, creating an account if needed; they do not need to register beforehand. Each person gets access suited to their role, and managers can invite staff. You can track invitations, resend them, or revoke them before acceptance. Active managers and staff, plus pending invitations, count towards your plan’s team limit per location.

Customers join from your shop’s QR code or with your team at the counter. Their digital card opens in a browser, with no app download needed. They can save its link, show the card’s QR code on their next visit, and see their stamp or point balance, reward progress, and rewards. To find their cards again, they sign in to the customer area using their registered email or phone number; the sign-in code is sent to their email. There, they can find their cards from participating shops, open each one, and review its transaction history. Each shop keeps its own balance and rewards.

Create a loyalty program with your brand, stamps or points, and your own rewards. Welcome customers through your shop’s QR code or at the counter, find their cards, add to their balance, and redeem rewards. Your team can look up customers and follow loyalty activity with the access available to them. The plan comparison shows current limits and keeps planned additions separate.

The Global page shows Global prices in euros, monthly prices, annual totals, and any annual savings. Brazil and France have their own market pages and prices. Your business country determines the applicable market during setup.

Yes. In your owner workspace, choose an available plan and review its price, limits, and any features you would lose before confirming. To move to a smaller plan, your active shops, team members, and rewards must fit its limits. Billing adjustments may apply when you change plans.

Yes. Choose monthly or annual billing during setup, or when changing your plan. The comparison shows the monthly price, the total billed annually, and any annual savings. Payment and promotional details are shown during setup before you confirm.

Open Billing in your owner workspace to view your subscription and billing period. For subscriptions with online billing enabled, you can view invoices, download available invoice PDFs, and update your payment card.

For subscriptions with online cancellation enabled, you can cancel from Billing in your owner workspace. Cancellation takes effect at the end of the current billing period. Before it takes effect, you can undo the scheduled cancellation from the same page. If the option is unavailable, contact support for help.